Frequently asked questions
What payment methods do you accept?
We currently accept PayPal as our secure payment method. You can pay using your PayPal balance, linked bank account, or credit/debit card through PayPal’s checkout system. For more details, please see our Payment Policy.
How do I know my order went through?
Once your order is placed successfully, you’ll receive a confirmation email with your order number and details. If you don’t see it within a few minutes, please check your spam folder or contact us at info@zephyralane.com.
Can I track my order?
Yes. You can track your order through our Order Status page by entering your order number and email address. You’ll also receive tracking information by email once your order has shipped.
How long does delivery take?
After processing, delivery takes approximately 5–10 business days within the United States. This means most orders arrive within 7–15 business days total. Full details are available in our Shipping Policy.
Do you accept returns?
Yes. We accept returns on both defective and non-defective items, provided they are new, unused, unworn, and in original condition with tags and packaging intact. Returns must be initiated within 30 days of delivery. Full details are in our Return & Refund Policy.
How do I contact customer support?
You can reach us by email at info@zephyralane.com. Our team is available Monday to Friday, 10:00 AM – 7:00 PM (GMT-8), and we typically respond within 48 hours. See our Contact Us page for more.